Rental Guide

FAQs

Before You Book

Renting a car with us is straightforward. To meet our requirements, you should be at least 25 years old, although the minimum age might differ for certain vehicle types. Additionally, you must possess a valid driver’s license. For international customers, please ensure you provide a valid passport and an international driver permit (IDP) alongside your local driver’s license. Lastly, you’ll need a valid credit card in the renter’s name to cover the security deposit. We’re here to make your car rental experience in Sydney as simple as possible, so feel free to get in touch if you have any questions or need further guidance.

Making a reservation with Spotto Car Rentals is a breeze. You can conveniently book your rental online by clicking the “Reservation” button in the menu and following the steps to select your pickup and drop-off dates, choose your desired vehicle, and provide the necessary details to confirm your booking. Alternatively, if you prefer personalized assistance, our friendly customer service team is just a phone call away at (02) 7252 8010. Whether online or over the phone, we’re here to make your reservation process as simple and efficient as possible, ensuring a smooth start to your journey with Spotto Car Rentals.

To rent a car with Spotto Car Rentals, you’ll need a valid driver’s license (minimum age: 25), a credit card under the renter’s name for the security deposit, and, for international customers, additional identification such as a passport, a proof of address like a gas or electricity bill under the driver’s name, and, when necessary, an International Driving Permit (IDP). Having these documents on hand ensures a smooth and efficient rental process, allowing you to hit the road with ease. If you have any questions or require specific information, our team is always here to assist you.

Yes, you have the option to add an additional driver to your rental for a fee of $11.00. This allows flexibility in sharing the driving responsibilities during your rental period. Please don’t hesitate to let us know if you’d like to include an extra driver when making your reservation or during the pickup process, and we’ll be happy to assist you.
Our car rental prices generally comprise standard insurance coverage, an allowance of 200 kilometers per day, and around-the-clock roadside assistance. For a detailed overview of inclusions and information on optional extras, we recommend reviewing the specific terms and conditions associated with your rental. These terms will provide you with a clear understanding of what’s covered and any additional features you may consider. At Spotto Car Rentals, we’re dedicated to transparency, ensuring you have the information you need to make an informed choice.
Yes, at Spotto Car Rentals, you have the option to make your payment on arrival. Your payment will be processed after we review all your rental details and verify your identification. This flexibility ensures a convenient and hassle-free experience when you pick up your rental vehicle. If you have any more questions or need further assistance, please don’t hesitate to contact us. We’re here to make your car rental process as seamless as possible.
The minimum rental duration for a car at Spotto Car Rentals is set at 24 hours. Rentals must be made for a minimum of 24 hours, and we do not offer rentals for durations shorter than this period. If you have any specific rental needs or questions regarding our rental periods, please feel free to reach out to our team, and we’ll be happy to assist you.
Absolutely! You’re welcome to stop by our Wentworthville office to book and pick up a car without a reservation. One of our rental agents can assist you on the spot. For the best availability, we recommend reserving in advance online or by phone. Walk-in rentals are subject to vehicle availability at the time. During busy periods, booking ahead helps ensure we have the right rental ready for your dates. Either way, our team looks forward to assisting you and getting you on the road quickly!
Absolutely, you can use a foreign driver’s license to book a car with us. To complete the booking, we do require some additional documentation for international customers. In addition to your foreign driver’s license, please have a valid passport and a utility bill (Gas/Electricity) available to provide as part of the booking process. These documents help ensure a smooth rental experience. If you have any questions or need further clarification, our team is here to assist you.
Yes, it is possible to make modifications to your booking. However, please note that any changes should be requested with a significant amount of time before your new details are required or the modified details become effective. This allows us to accommodate your requests effectively and ensure a smooth transition. If you have specific changes in mind or need to adjust your booking, please reach out to our team, and we’ll do our best to assist you in making the necessary modifications.
Unfortunately, no, bookings cannot be canceled for free. A cancellation fee of $100 applies to cover processing and administrative costs. If you need to cancel your reservation, please be sure to review our cancellation policy, and don’t hesitate to get in touch with our team for further assistance or to discuss your specific situation. We are here to help and provide guidance throughout the process.

To rent a car from Spotto Car Rentals, you must be 25 years of age or older. Unfortunately, car rentals are not available for individuals under the age of 25. We look forward to assisting you with your rental needs once you meet this age requirement.

At Spotto Car Rentals, our aim is to offer the best possible value for your rental needs. We strive to provide competitive pricing while ensuring you receive excellent service and quality vehicles. Our commitment is to deliver the most cost-effective and valuable solution for your car rental requirements.

To enhance your rental experience, we offer a range of optional add-ons that you can purchase. These include baby and child seats, sat navs, and the option to add additional drivers. Tailor your rental to your specific needs with our selection of add-on features.
When choosing a rental car, it’s important to consider factors that match your specific needs. These may include the size of the vehicle, the number of passengers, your luggage requirements, fuel efficiency, and any additional features such as GPS or child seats. You should also consider your budget and the purpose of your trip. Our team is here to help you find the ideal car that suits your preferences, so please don’t hesitate to reach out for assistance and recommendations.
For all hires, you receive 200 KM free per day and additional KMs is charged at $0.3per Km per day

Picking Up Your Rental Car

We aim to make your journey as seamless as possible. You can pick up your rental from either our Wentworthville office, or from our partner location, Eazy Car Rentals at 601 Sunnyholt Rd, Glenwood, Sydney, NSW 2768, Australia. We also offer pick-up and drop-off services for a fee to enhance your convenience. Feel free to contact your branch for more details and to arrange this service.

The rental car center at Spotto Car Rentals operates during the following hours:

Weekdays:

  • Monday to Friday: 8:00 AM to 5:30 PM

Weekends:

  • Saturday: 7:30 AM to 12:30 PM
  • Sunday: 8:30 AM to 12:30 PM
If you require a car pickup outside of our standard business hours, please be sure to inform us in advance. This will enable us to make the necessary arrangements to accommodate your request and ensure a seamless pickup experience. We’re here to make your car rental as convenient as possible, and advance notice helps us meet your specific scheduling needs. Please reach out to our team to discuss your requirements and arrange for the pickup time that works best for you.
At Spotto Car Rentals, we make every effort to accommodate your choice of vehicle. However, in the rare instance that your selected vehicle is not available, we have a solution. We will strive to provide you with an upgrade to an alternative vehicle that meets your needs and requirements. Our aim is to ensure that you have the best possible rental experience, and we’ll work closely with you to make any necessary adjustments. Your satisfaction is our priority, and we appreciate your understanding and flexibility in such situations.

Yes, when picking up the car, you will need to provide a credit card or debit card. It’s essential that the card matches the driver’s license that you provide at the time of pickup. This requirement is a standard practice to ensure security and facilitate the security deposit and any potential additional charges during your rental period. If you have any specific questions or need further information about this process, please don’t hesitate to reach out to our team, and we’ll be happy to assist you.

To streamline your pickup process, please ensure you have the following documents on hand:

  • A valid driver’s license.
  • A credit card under the renter’s name, which will be used for the security deposit and charges.
  • For international customers, additional identification may be necessary, including a valid passport, a local Gas or Electricity bill in the renter’s name, and an International Driving Permit (IDP) as applicable.

Having these documents readily available ensures a smooth and efficient car rental experience. If you have any specific questions or require further guidance, please do not hesitate to reach out to our team.

After Picking Up Your Rental Car

Managing toll fees and other charges during your car rental in Sydney with Spotto Car Rentals is easy. You can opt for a toll pass with a local toll provider or let us set up a pass for you through Efleet pass. This ensures that you’re well-prepared to handle toll charges and other fees imposed by authorities during your rental period. Simply let us know your preference, and we’ll assist you in making the necessary arrangements for a smooth and stress-free journey.
In the unlikely event of a breakdown or accident, simply call NRMA on 1 300 369 349. We’re here to assist you promptly.
Yes, it’s crucial to contact the police and request a police report when an accident involves another vehicle. To do so, you can dial 000 from a local number in Australia to reach the police and initiate the necessary steps to document the incident. This helps ensure that all relevant information is recorded and assists in handling any insurance or legal matters related to the accident. Your safety and compliance with legal requirements are of utmost importance to us.
Yes, whenever a car is damaged due to a collision with objects such as a fence or pole, it is a mandatory requirement to report the incident to the police. This ensures that the necessary documentation and information are recorded, which can be essential for insurance purposes and legal matters. Your compliance with this requirement is essential, and our priority is to guide you through the process effectively and responsibly.

Dropping of Your Rental Car

Yes, it’s a standard practice at Spotto Car Rentals that all our vehicles are provided with a full tank of fuel. We kindly request that you return the rental car with a full tank of fuel to ensure a smooth and straightforward return process. This helps avoid any refueling charges, and we appreciate your cooperation in adhering to this policy. If you have any questions or need further guidance, please feel free to reach out to our team.
While all our rental cars are thoroughly cleaned and sanitized before they are provided to you, we kindly request that you return the vehicle in a clean condition. To maintain the quality of our vehicles and ensure the next renter’s satisfaction, please refrain from smoking inside the car. Additionally, if pets or animals are transported in our vehicles, any cleaning fees associated with returning the car to its original, clean state will be applied. We appreciate your cooperation in adhering to these guidelines, as it helps maintain the quality of our rental fleet for all customers.

3 Seater Van

LDV Delivery 9

A practical 3-seater utility van, ideal for your moving needs. Your reliable partner for the job.

Medium Sedan

Toyota Corolla or similar

Corolla has a stylish look, sporty handling, fuel efficiency. It is a great car for rental. It is a pleasure to drive this comfortable sedan vehicle, no matter if you are in the city or on the highway.

  • Air
  • Powered Steering
  • Airbags
2 Seater Van 1 Tonne

Toyota Hiace

A practical 2-seater utility van, ideal for your moving needs. Your reliable partner for the job.